City of Lancaster Introduces Fix It! Lancaster Service Request Platform

Non-Emergency Service Requests Now Easier to Report Than Ever

LANCASTER, Pa., January 26, 2023 – Today, the City of Lancaster publicly introduced Fix It! Lancaster, its new citizen service request platform. Fix It! Lancaster will improve the customer service experience for city residents, increase transparency, and help the City make better data-informed decisions.

“We’re pleased to introduce Fix It! Lancaster to city residents” said Mayor Danene Sorace. “This tool is a reflection of my administration’s commitment to sound government by improving customer service and making City government more accessible.”

With Fix It! Lancaster, residents can submit their non-emergency service requests, receive updates as the problem is addressed, and be notified when the issue is resolved. Using Fix It! Lancaster’s built-in automation, residents can use a central reporting mechanism to report assorted service requests and have those requests routed to the appropriate department or bureau. The City can also follow up with residents who choose to include their cell phone number or email address with their request.

Fix It! Lancaster can be accessed through a dedicated web portal available on both desktop and mobile devices, native iOS and Android apps, by text message (717-716-7108), or by email (

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Spanning 7 square miles in south Central Pennsylvania, the City of Lancaster is home to 60,000 diverse residents. Committed to building a stronger, more equitable Lancaster block by block, the City of Lancaster oversees a range of public services including public safety, health, housing, parks, streets, and water and sewer operations. For more information, visit