Source: National League of Cities
To help make sure municipalities receive an answer to their IT related questions as quickly as possible, NLC has partnered with Treasury’s IT department to help expedite service tickets.
In addition to sending an email to Treasury or calling Treasury, you can send an email to SLFRFhelp@nlc.org. NLC will push these emails to Treasury to TRY to get a resolution in a reasonable time frame.
Below are commonly asked questions from municipalities that the Treasury Department has compiled in Q&A format.
- Question: I have a number of questions about the reporting process, where is the best resource for general information about reporting?
Recipients should visit Treasury’s reporting homepage for extensive information on the reporting process including a user guide with step-by-step instructions, how to videos, and other resources to answer commonly asked questions.
- Question: I can fill out the report but when I go to submit it says I am not the Authorized Representative and cannot submit.
Treasury has updated roles for all NEUs at this time and recipients having this issue should try again to submit their report. If they need to change roles themselves, users can watch the video here: https://youtu.be/w7vbi94rVDIIf. If they continue to have issues, they should reach out to our helpdesk.
- Question: After logging in error message appears that says “No matching contact record was found. Please contact your Account Administrator to create a Contact Record for you in the system….”
This means Treasury does not currently have this person’s email address listed as a contact person for a particular recipient. They should e-mail Treasury at SLFRF@treasury.gov or call our call center at 844-529-9527.
- Question: I sent an email requesting help but I have not heard back yet.
Treasury has received a large number of messages from recipients and some recipients are experiencing a delay in receiving a response. Our helpdesk staff are working as fast as possible to respond to all messages in the order they were received. Recipients should avoid sending multiple emails to the inbox with the same question as this will further delay responses for recipients as helpdesk staff take the time to review duplicate inquiries.
Finally, Treasury sent two communications out about the second tranches of funding. You can find these two communications below.